Answer an employee's question

Sometimes an employee stops to ask you something. The question appears in the chat as a card with lettered options, or a field where you type your reply.

Answer it

1. Find the latest card in the chat.
2. Choose an option, or type your reply.
3. Send it. The card shows that it was answered.

A card for permission to do something risky is different. See Answer a permission card.

When a question has closed

"This question was already answered or has closed." A card closes when:

• it was already answered, for example on another tab or device;
• the employee asked a newer question that replaces it, and the old card says "Replaced by …";
• it expired.

Look further down the chat for the latest card and answer that one.

If it doesn't work

• If the card looks stale, reload the page.
• Permission cards lapse after 7 days. See Answer a permission card.