Chat and voice
12 articles
Chat with an employee
Each employee has one conversation with you that continues over time. There is no New Chat button.Use the message box
The message box does more than send text. You can mention people, run skills, attach files and dictate.React to a message with a tapback
A tapback is a quick reaction on an employee's reply. It tells the employee what you thought, and it can help it learn.Receive and open attachments
While an employee works, files it is making stay in the panel and do not fill the chat. When it finishes, its final message carries the files, screenshots and links it chooses to give you.Compare and restore file versions
When an employee changes a file you already have, the earlier versions are kept. You can compare them and go back.Talk to an employee by voice
You can call an employee and talk instead of typing. It can keep working while you talk.Find a chat or shorten a message
Each employee has one conversation with you. Spaces have their own conversation. This article covers two messages about chats.Answer an employee's question
Sometimes an employee stops to ask you something. The question appears in the chat as a card with lettered options, or a field where you type your reply.Send and open files
For how to attach and open files, see Use the message box and Receive and open attachments. This article covers the messages about limits.Send a voice note
A voice note is a recording you send in a chat. It is different from dictation, which types your words into the box. See Use the message box. It is also different from a call. See Talk to an employee by voice.Set up voice
Voice notes and calls need voice to be set up on your workspace.Record a conversation
You can record a meeting or a conversation. It is turned into a transcript with the speakers marked, a short summary and a list of suggested action items.