Report a problem

If something is broken or confusing, you can send a report straight from the app. The team sees it with the details needed to fix it.

Send a report

1. Choose Report a problem. You will find it in Settings under Account, and in the header of a conversation.
2. Describe what happened. Say what you expected, too.
3. Add up to 6 screenshots if you like. You can pick, paste, drop or capture one. On a phone you can shake the device.
4. Check the list of what will be sent: the conversation, the page and device, and recent app activity.
5. Turn recent app activity off if you prefer. Choose "Show activity" to read the lines first.
6. Send.

Tokens, keys, cookies, email addresses and long secrets are removed from the activity lines before they leave your device.

Limits

• Screenshots can be PNG, JPEG or WebP, up to 4 MB each.
• You can send up to 10 reports an hour.

Follow a report

Your reports and their status are listed under Report a problem in Settings. You get a notification when one is marked Fixed. Tapping it opens the list.

If it doesn't work

• If the sheet says a screenshot is too large, remove it or use a smaller one.
• If you reach the hourly limit, wait and send again later.
• "That report couldn't be read." Try sending it again.
• "Something went wrong on our side." Try again. If it keeps happening, send a report as above.
• For other short messages, see Fix common problems.