Take control of a computer

You can take over an employee's computer to do something yourself, then hand it back.

Steps

1. Open the Computer tab or the full screen view.
2. Choose Take Control. The screen gets an accent edge and a message reads "You have control".
3. Click and type as you normally would.
4. When you are done, choose Hand Back. The employee carries on. A short "handed back" notice appears.

When the employee asks for you

Sometimes the employee needs you for a password, a code or a CAPTCHA. A card quotes the request and says "Passwords, codes and CAPTCHAs are always entered by you."

1. Choose Take Control.
2. Finish the sign-in or step.
3. Choose "I'm Done". Or choose Skip to let the employee move on without it.

If it doesn't work

• If Take Control does nothing, the computer may not be live yet. Wait for the screen to appear.
• On a phone, use the touch keyboard. Choose Hand Back, then Close to return to the chat.
• "Someone has taken control of this screen." Try again when they hand it back.
• "Taking control of the computer didn't work." Try again in a moment.