Fix saved password and key messages

Passwords and keys are saved in Settings, under Integrations. The value is cleared as soon as you save, and it is never shown again. For how to add and change them, see Keep passwords and keys safe.

Save one safely

1. Open Settings, then Passwords for a login, or Vault for a key.
2. Choose Add and type the value.
3. Confirm it is you when asked.

If an employee needs a secret, it asks with a secure card. Type it there, never in the chat text.

If it doesn't work

• "A password for this website and username is already saved." Edit the saved one instead of adding another.
• "Saved passwords work only in a personal workspace." Switch to your personal account and try again. See Use more than one account.
• "This sign-in request has closed." The employee's request is no longer waiting. Ask it to try again.
• "That looks like a key, so it wasn't sent or saved." Save it with the secure card instead. A key typed into the chat is not sent to the employee and not stored.
• If an employee hands you a sign-in, finish it yourself with Take Control. See What always needs you.