Find your past chats
Older conversations from before each employee had a single thread are kept as read-only past chats under your main employee.
Open a past chat
- Open your main employee.
- Choose Past chats.
- Pick a month section and then a chat. Choose Show more to load older ones.
A past chat looks like a normal chat but has no message box.
Continue a past chat
- Open the past chat.
- Choose Continue this.
- Edit the recap, which includes "I last asked" and "You last said".
- Send. The conversation continues in your main employee's chat.
If it doesn't work
- Chats listed under "Not imported" were left in the archive and cannot be opened. The page names their deletion date.
- Voice notes in a past chat do not play. The written words are shown.