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Fix common problems

These short messages can appear almost anywhere in the app. Each one says what happened and what to do next.

What to do

  1. Read the message. The second sentence is the next step.
  2. Do that step, then try again.
  3. If the same message comes back, follow the matching line below.

What each message means

  • "That didn't come through correctly." The page and the app got out of step. Reload the page and try again.
  • "That's too large to send." Make it smaller, or send fewer things at once.
  • "That's a lot at once." You sent many requests quickly. Wait a moment and try again.
  • "This isn't available anymore." The item was removed or you no longer have it. Go back and refresh the list.
  • "This changed since you opened it." Someone, or an employee, changed it. Reopen it and try again.
  • "This isn't available right now." Try again in a moment.
  • "This isn't set up on your workspace yet." Ask your admin to turn it on.
  • "You're offline." Connect to the internet, then try again.

If it doesn't work

  • If a message keeps coming back after a reload, report it. See Report a problem.
  • If you see "Something went wrong on our side", that is a different message. It has its own steps in Report a problem.
  • For files that are too large, see "Send files and folders".